// CUSTOMER OPS
OPERATIONAL
OPERATIONAL
SUPPORT.
Direct contact, fulfillment status, and order resolution. Every inquiry routes through orders@mistakencollective.com. We aim to respond within 1 to 2 business days.
SUBMIT TICKET.
For order issues, defect reports, or operational questions. Tickets route to orders@mistakencollective.com. We aim to respond within 1 to 2 business days.
ROUTED TO ORDERS@MISTAKENCOLLECTIVE.COM
// FULFILLMENT
DISPATCH FLOW.
Every order ships from Calgary, Alberta. Tracking is provided on every shipment. What you see at checkout is the final price.
- SHIPPING ORIGIN: Calgary, Alberta. Coast to coast across Canada, the United States, and select international destinations.
- FREE SHIPPING: Orders $50 CAD and over within Canada. US and international rates calculated at checkout based on your delivery address.
- DUTIES INCLUDED: All duties and taxes are collected at checkout. No surprise fees on delivery.
- TRACKING: Provided on every order. Estimated delivery times shown at checkout for your address.
// REQUIRED READING
STRICT PROTOCOLS.
Every drop is calculated, limited, and final. By securing an order, you agree to these operational standards.
- ALL SALES FINAL: No returns or exchanges for change of mind, fit, or sizing. Review sizing before ordering.
- DEFECT REPORTS: Email orders@mistakencollective.com within 24 to 48 hours of delivery, with photos and your order number.
- RETURN AUTHORIZATION: Approved returns only. Original tags must remain attached. A flat $10 CAD return fee is deducted from the refund.
- RESPONSE TIME: We aim to respond within 1 to 2 business days.
// STILL NEED A HUMAN
ONE INBOX.
ONE INBOX.
ONE ROUTE.
Every inquiry, every order issue, every defect report routes through one inbox.
ORDERS@MISTAKENCOLLECTIVE.COM